Frequently Asked Questions

Ordering/Shipping questions

How long does it take to create and ship my Fracture?

We fulfill orders as soon as possible, typically leaving our facility within 48 hours.

What payment options do you currently accept?

We accept all major credit cards. Soon we will have the option to accept PayPal and Google Checkout.

Will personal information like credit card or PayPal information be stored anywhere?

You have the option to store your personal information when you create an account to order a Fracture. We will never keep your personal information unless you approve the option.

Is shopping on your site secure?

Yes, we have 256 bit SSL encryption and use only the most robust credit card processing software (Authorize.net).

Do you do custom orders?

For custom orders, please contact us directly at info@fractureme.com and we'll see what our minds can come up with.

How much does shipping cost?

We have dedicated ourselves to making your shipping costs as low as possible. If you are purchasing just an 8" model, shipping is under $3! You can see the total shipping cost for your entire order when you checkout.

Uploading/Editing questions

Do I need to log in to create a Fracture?

No. You can create and explore with the Fracture photo editor as much as you like without logging in. You will only be asked to login once you've decided you want to buy something.

What types of files can I upload?

Currently we accept the most common image file formats: .jpg, .png, .bmp, .gif

How many pictures can I upload at a time?

You can only upload one picture at a time. However, you can save as many as you like on your My Fractures page.

What is the biggest size file I can upload?

The biggest size file you can upload is 10MB.

Do you offer custom shapes?

Right now we offer landscape, portrait, and square orientations. We do plan on offering custom shapes in the future.

Do I have to choose a border? What if I don't want a border?

You do not have to choose a border. If you don't want a border, simply click the white square in the border choosing step and expand the image all the way. We currently don't offer transparent borders (yet).

Can I upload or create my own border?

Mmm, not yet, but hang tight - its definitely in the pipeline.

How can I make my picture cover the entire Fracture?

Using the resize tool, you can drag the corner of your picture to enlarge it to cover the entire surface. Make sure to hit apply so your changes are saved.

Does resizing my picture make it lose image quality?

Typically enlarging a picture will always make it at least a little lower in quality; however, the best guide to use is the print size suggestions that will tell you what sizes will print in acceptable quality.

Some of my photos have different border thicknesses and some don't. Why is that?

The uniformity of your photo's borders depends on the length/width ratio which your pictures were taken with. Our editor is optimized for the standard aspect ratio (4:3) of almost all point and shoot digital cameras. If you have a SLR or other image source, your aspect ratio settings may be unique. You can use the crop tool to fix this easily.

General Questions

Will any of your Fracture models be able to stand alone on a desk?

We offer desk stands for all our 8", 10" and 12" models. You can choose this option on your way to checkout.

How long do Fractures last?

Under normal conditions (inside), you will not see any fading for almost a decade. However, under adverse conditions (continuous exposure to direct sunlight) Fractures are guaranteed to last at least 3-5 years.

What happens if my Fracture falls?

Fractures are quite strong (we've done many drop-tests), but in the unlucky case where a Fracture falls onto a hard floor such as tile or stone, it will most likely crack. However, the glass is laminated in such a way that if it does crack, the pieces should not scatter significantly, so cleanup will be easy.

Are the any sharp edges? Can I let my kids handle them?

All corners and edges are ground to be dull and will not be able to cut anything.

What kind of glass do you use?

Fracture uses standard thickness (single-strength) ultra clear glass (thats a little more than 1/16th of an inch or 2mm). See the "What's a Fracture" Page for more details

Do you print on materials other than glass? What about Plexiglas?

Great idea - we like your thinking! We are definitely pursuing new material ideas of all sorts. However, lot of people think clear plastics would be a better choice than glass, but because of its flimsiness and the fact that it scratches very very easily, we don't suggest it at all. In fact, we really cherish all the properties of glass and we've turned it into a science of making Fractures the best thing you have ever seen.

Does my Fracture scratch?

Fractures are made of glass and the printed surface is inaccessible from the front. Because glass is very hard, its difficult to unintentionally scratch.